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How ne999 Handles Your Personal Information

When you open an account with ne999 and use payment methods like JazzCash, Easypaisa, or Raast, you share certain personal details with us.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Retention PolicyContact Us to Request Changes
ne999 How ne999 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply practical security measures across every layer of your account — from the moment you log in to the moment your Raast or Easypaisa withdrawal is confirmed. Here is how each area works in practice.

Account Security and OTP Verification Every login triggers a one-time passcode sent to your registered mobile number. This step prevents unauthorised access even if your password is exposed elsewhere.
Cookie Use and Browser Controls We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can adjust cookie preferences through your browser settings at any time.
Payment Data Retention Transaction records tied to JazzCash, Easypaisa, and Raast deposits are retained for the period required by applicable financial regulations. After that window, records are anonymised.
Third-Party Data Sharing Limits We share data only with processors needed to run your account — payment rails, fraud detection services, and where required by law. No data is sold to advertisers.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to see the data we hold on your account, request a correction, or ask us to delete information that is no longer necessary, our support team handles these requests directly. You can raise a privacy query through any of the channels below. We aim to acknowledge your request promptly and will follow up with the steps needed to action it.

Team online

Live Chat Support

Open the chat widget inside your account and select the Privacy topic. Our team picks up privacy queries and will confirm receipt before processing your request.

Email Privacy Request

Send your full name, registered mobile number, and the specific data request to our support email address. Include your preferred contact method so we can follow up clearly.

Account Settings Path

Some data changes — like updating your registered mobile number for JazzCash or Easypaisa — can be started directly inside Account Settings under the Personal Details tab.

Your Privacy Policy Questions

These are the questions we hear most often from people checking their data rights on ne999. Each answer covers the actual process, not a general description.

We collect your name, mobile number, and the wallet details you link — JazzCash, Easypaisa, or Raast. We also record the device type and IP address used at registration for security purposes.

Yes. Contact support via live chat or email with your registered mobile number and a data access request. We will compile and share the relevant account records within a reasonable timeframe.

Submit a deletion request through live chat or our support email. We will remove data that is not subject to mandatory retention under applicable law and confirm once the process is complete.

Only with the payment processors required to complete your transaction — JazzCash, Easypaisa, Raast networks. No payment data is passed to advertisers or unrelated third parties under any circumstance.

Transaction records are kept for the period required by financial regulations applicable to your region. Once that obligation ends, records are anonymised and no longer linked to your account profile.

Go to Account Settings, select Personal Details, and follow the mobile number update flow. A verification passcode will be sent to confirm the change before it takes effect on your wallet.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.